Hi, I’m Garret

For more than 20 years I’ve been helping businesses and customers bridge the gap between technology and the people who use it. My background covers customer success, technical writing, knowledge management, training, and digital content, but what ties it all together is the same focus: making things clear, simple, and useful.

I spent nearly a decade with Porch Group through Inspection Support Network, where I built knowledge bases, produced training videos, and supported customers directly. Alongside that, I’ve consulted with small businesses on websites, content, and branding, often blending the technical with the creative to get them unstuck and moving forward.

I don’t believe in jargon or over-complication. I believe in listening, explaining, and leaving every project stronger than I found it. Whether it’s your customers, your staff, or your content that needs clarity, my goal is to bring both experience and approachability to the table.

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Services at a Glance

Customer Success & Support

Helping customers feel heard while getting issues resolved faster. I bring the kind of support that builds trust instead of frustration.

Technical Writing & Knowledge Management

Clear documentation saves time and headaches. I create knowledge bases and guides that people actually use.

Learning & Development

Training that sticks. From videos to quick guides, I design materials that help teams onboard and grow with confidence.

Web & Digital Content

Websites, copy, and graphics that work, approachable, clear, and tailored for real businesses, not jargon.

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Experience

I’ve spent more than 20 years helping people make sense of the tools in front of them. My focus has never been chasing titles, it’s been about making things clearer, easier, and more human.

For nearly a decade with Inspection Support Network / Porch, I built knowledge bases, created training videos still in use today, and supported thousands of customers and staff. My favorite part of that work wasn’t the technology itself, but translating it into plain language so everyone, from engineers to everyday users, could get on the same page.

Alongside that, I’ve worked with small businesses and local organizations to refresh websites, improve branding, and provide IT support without the jargon. In those settings I’ve worn a lot of hats, part tech, part teacher, part designer, always with the goal of leaving the business stronger than I found it.

I’m not a 30-year-old code warrior. I’m a 61-year-old professional who’s been in the trenches, written the manuals, created the trainings, and helped real people get unstuck. What I bring to the table is experience and empathy, the ability to explain, design, support, and guide without intimidating the people I’m here to serve.

Training Videos That Last

Created instructional videos at Porch / ISN that continue to train and support users years later. Proof that clarity stands the test of time.

Documentation That Works

Wrote and maintained ISN’s help articles, making it easier for customers and support staff to solve problems without frustration.

Writing That Connects

On Substack, I share essays that balance story and instruction. The same skills I bring to professional communication.

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I Can Help

Whether it’s a mom-and-pop shop, a local outfit, or a bigger team, the struggles aren’t all that different. People need answers, staff need training, and content needs to make sense. I don’t bring jargon or endless slide decks. I bring experience, a human touch, and a promise to leave things working better than when I showed up. If that’s what you need, let’s talk.

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