I don’t come in with a 200-page slide deck or a lot of jargon. I come in to listen, understand, and help. Over the years I’ve learned that most businesses don’t need “the latest disruption,” they need someone who can untangle the mess, explain it clearly, and leave them better off than before.

Here’s how I can help:

Your customers don’t just want answers, they want to feel heard. I’ve spent years helping support teams and clients get to resolution faster, without losing the human touch.

• Ticket and escalation support
• Customer onboarding and engagement
• Processes that build trust instead of frustration

The right documentation saves time, money, and sanity. I create content people actually use.

• Knowledge base cleanup and organization
• Step-by-step how-to guides
• Internal documentation that makes onboarding easier

Training only works if people can remember it after the meeting. I build materials that stick.

• Training videos and screen recordings
• Quick reference guides and walkthroughs
• Learning programs tailored for real teams

Your website and content don’t need to be flashy, they need to work. I bring a balance of technical and creative skills to get you there.

• Website refreshes and updates
• Clear, approachable copywriting
• Branding and simple graphics to support your message